Frequently Asked Questions.

Returns: For each of our official sales channels (e.g. Amazon,Website, etc), we offer a relaxed 60 day No-Questions-Asked money back guarantee to help encourage people to see for themselves what makes the Steamgoggle different from any other available treatment. We offer this extended time period (as opposed to the standard 30 day) as it can take at least a few weeks to see results when using the device and we want to eliminate the added stress of a tight return window for our customers.As the inventor, I know firsthand about spending alot of money on dry eye treatments that didn't help me (read my bio on website for more info). These included many expensive doctor's office treatments (usually not covered by insurance) that almost always specify no refunds regardless of outcome. That is why I am pleased to offer this premium treatment option paired with the 60 day money back guarantee, as this is something I would have wanted when my eyes were at their worst.Amazon - For units purchased off of Amazon,  we provide their standard 30 day free refund policy/process, which is handled by Amazon. However, we still provide the extended 60 day return policy on all units purchased from any of our official sales channels, including our website and Amazon. As Amazon does not allow to us to extend their free refund process to 60 days,  the customer is responsible for shipping the unit back to us after Amazon's free return window has closed (see return address below). This can be processed through Amazon or separately depending on your location. Once the device has been returned to us, we will be able to process the purchase price refund.Returned units should be shipped to address below:SteamGoggle LLC54 Las Flores, Aliso Viejo, CA, 926561 Year Warranty: We stand by SteamGoggle with a full 1 year warranty on the device. Always contact us directly by phone (714--576-0088) or by email (info@steamgoggle.com) for questions or support.-----------------------------------------------------------------------------------------------------------------------------------------------See our official Return and Warranty policy below:Returns:Contact us via email within 60 days of receipt of the device to initiate a no questions asked return (i.e. return for any reason). Eligible returns will receive a full refund of the product purchase price and applicable sales tax, provided all shipped items are returned back to us. Shipping FeesOriginal shipping charges are non-refundable.Customers are responsible for return shipping costs.We recommend using a trackable shipping method for returns.Refunds are issued once the returned item is received. By completing your purchase, you agree to our Refund and Delivery Policy.WarrantyThe limited warranty set forth below is given by SteamGoggle. The product, when delivered to you in new condition in its original container, is warranted against defects in materials and workmanship under normal use and service for a period of 12 MONTHS from date of original purchase. This limited warranty covers all defects encountered in normal use of the product and does not apply in the following cases: Loss of or damage to the product due to abuse, neglect, mishandling, improper packaging. Use of materials, parts or supplies (other than from SteamGoggle) that cause damage to the device.----------------------------------------------------------------------------------------------------------------------------------------------See our official Shipping policy below:Shipping Options:Domestic orders (Inside US) will be shipped for free via USPS Ground with included tracking (2-5 business days). Expedited shipping options can be purchased for an additional charge.International orders (Outside US) will be shipped with tracking using an available international carrier such as USPS, UPS, FedEx, DHL, or another appropriate carrier depending on the destination and selected shipping speed.When your order ships you will receive an email that confirms your order items as well as providing you with a tracking number to follow your order progress.   Orders will be processed the following business day. Please contact us by email at info@steamgoggle.com, or by phone (714-576-0088) for any questions. Delivery Confirmation & Lost Package Policy:Orders are considered delivered once the shipping carrier confirms delivery to the address provided at checkout.If tracking shows a shipment was delivered but the package cannot be located, customers must contact the shipping carrier and notify us so we can assist with a carrier investigation.Refunds or replacements for “item not received” claims will be issued only if the carrier confirms the package was lost or misdelivered.International Shipping:For international shipments, delivery responsibility transfers once the carrier confirms successful delivery to the destination address. Unless specifically stated otherwise at checkout or agreed to in writing, international orders are shipped with import duties and taxes unpaid. The recipient is responsible for any import duties, VAT/GST, customs brokerage or clearance fees, and other charges assessed by the destination country or shipping carrier. These charges are not included in the product or shipping price and may be collected prior to or at delivery. SteamGoggle has no control over the amount of these charges or customs processing delays.

The heater cavity (under the black silicone cap) contains the heater and associated electronics, which are covered with a black colored silicone for insulation/protection. The plastic housing surrounding this cavity is transparent, so it is possible to see the black silicone inside of this cavity. It is a normal part of the manufacturing process for some air bubbles to form in the silicone, which may partially reveal some of the white adhesive or other electronic components inside the cavity. This is purely cosmetic (does not affect function of the device) and is a normal part of the manufacturing process. You can confirm this by rubbing your finger over any spots to confirm they are internal to the cavity itself.

Each SteamGoggle device goes through a multistep manufacturing process that includes electrical soldering (with lead free solder) and liquid RTV silicone application, which occasionally creates some spatter and may leave a few small specs/residue on the outside of the lens/device. If desired, (as the goggle itself is waterproof) these can be easily washed off by placing the goggle under a faucet and using your finger to lightly scrub the lens surface. Some light scuffing may also occur on the outside of the lens as an inherant part of the manufacturing process. Any scuffing should have no effect on the ability of the user to clearly see through the lens during device operation. This is partly due to the fact that the majority of the lens is normally fogged up during use and not used to see out of (only a small bottom section of lens defogs during device operation). In addition, the device's silicone/plastic surfaces can easily attract some dust/particulate during the manufacturing process or thereafter. Again, if desired (as the goggle itself is waterproof) the device can be easily cleaned by placing under the faucet to rinse off any dust/particulate.

In recent years, research has identified MGD (meibomian gland dysfunction) as being one of the leading causes of dry eye type symptoms including, dryness, burning, grittiness, scraping, aching, and the feeling of something in the eye. Meibomian glands are oil glands on the inside of the top and bottom of each eyelid and secrete oil (meibum) with each blink to lubricate the ocular surface and prevent tear evaporation. In some people, the glands become inflamed, which can cause oil secretions to turn from an olive oil consistency to that of toothpaste or thicker. This in turn clogs the glands and sets off a cycle of irritation, inflammation and possibly infection, that is difficult to treat due to the eye’s sensitive nature. Symptoms arise due to a missing/inefficient protective oil layer, which causes excessive tear evaporation and increased friction between the cornea and inner eyelid. Additionally, any of this meibum that does make it out of the glands, immediately exacerbates symptoms as its thick/gritty composition is spread across the ocular surface. Symptoms of MGD can also be similar of a condition called Blepharitis which includes crusty eyelashes and red/swollen eyelids. Both conditions may exist in tandem and exacerbate symptoms. Patients with these chronic diseases (MGD and Blepharitis) should adhere to a daily regimen of eyelid hygiene to help treat symptoms and keep them at bay. Current treatments involve routinely cleaning the ocular region with mild soaps/cleansers and the application of moist heat to help loosen thickened oils to help unclog the glands and restore their function.